Royal Caribbean Terms and Conditions
MAKING A RESERVATION
A deposit must be made in order to reserve a stateroom and
receive a written confirmation. For 3, 4 or 5-night cruise vacations, a deposit
of $100 per person is required; for 7-night cruise vacations the amount is
$250 per person and for 8-night and longer cruises, a deposit of $450 per
person is required to confirm your reservation.
BOARDING THE SHIP
Be sure to allow plenty of time to board the ship prior to
the scheduled sailing time.
FINAL PAYMENTS
Final payment of the balance must be received at Royal Caribbean's
offices at least 45 days prior to the sailing date for 3, 4 and 5-night cruise
vacations and 60 days prior to the sailing date for 7-night and longer cruise
vacations. Holiday sailings require final payment 90 days prior to the sailing
date. The payment schedule for groups is different from that of individuals.
You will usually receive cruise and air documents no later than 28 days before
the start of your cruise, contingent upon final payment. Please consult your
travel agent for details.
PAYMENT POLICY
Payment should be made to your travel agent. Make checks
payable to My Cruise Club, 3401 Pacific Ave #2B, Marina Del Rey, CA. 90292.
CREDIT CARDS
Royal Caribbean happily accepts Visa, MasterCard, American
Express, Carte Blanche, Optima, Diners Club International, and Discover cards
for both group and individual bookings. Please consult your travel agent for
details.
CANCELLATIONS/REFUNDS
You'll receive a full refund if you notify us in writing
or by phone 71 days (60 days for 3 and 4-night cruise vacations) prior to
your sailing date. For holiday sailings you'll need to notify us 90 days
prior to the sailing date. Our deposit, cancellation and refund policies for
shore excursions may vary.
Note: No refunds will be made if you don't show up for your
cruise vacation, or if you interrupt or cancel your vacation once it has began.
RIGHT TO PRICE CHANGE
Royal Caribbean International reserves the right to increase
published cruise rates and air fare supplement rates without prior notice.
However once Royal Caribbean has received a full deposit for the service initially
booked by a guest, the cruise rates or air fare supplement rates, whichever
is applicable, will not change although the guest will remain liable for any
applicable taxes, fees or surcharges that may be assessed by any governmental
or quasi-governmental agencies.
In addition, Royal Caribbean reserves the right to assess the air fare supplement
customer a charge covering any fuel surcharge increases assessed against Royal
Caribbean.
CRUISE PRICE INCLUSION
The price of your cruise vacation includes ship accommodation,
ocean transportation, most meals, some beverage, and most entertainment aboard
the ship. All Prices are per person, based on double occupancy of the stateroom,
and are quoted in U.S. dollars. The cruise vacation price does not include
air transportation, transfers (except as noted) of items of personal nature,
such as shore excursions, beverages, telephone calls, room service ashore,
photographs, gratuities, medical services, etc. These items may be purchased
separately. The cruise fares quoted also do not include any applicable government
taxes, fees or surcharges that may be assessed by any governmental or quasi-governmental
agencies. Such assessment is subject to change without notice at any time
whether or not you have a confirmed booking under deposit, or if you have
made final payment. The price does not include the specialty restaurants onboard
Adventure, Voyager, Explorer, Navigator, Brilliance and Radiance of the Seas.
CANCELLATION COVERAGE
Our CruiseCare Vacation Protection Plan provides cash reimbursement
of non-refundable cancellation penalties should you cancel your cruise for
certain, specified unforeseen circumstances - up to the total value of your
cruise. As a special feature, if you voluntarily cancel your cruise for any
reason not covered by the insurance portion of CruiseCare, Royal Caribbean
will give you 75% of the normally non-refundable cancellation charges in future
cruise credits.
EXTRA INSURANCE
Because our liability for loss or damage is limited by the
Cruise Ticket Contract, we recommend that all guests check their own insurance
coverage. For greater peace of mind, Royal Caribbean's CruiseCare Vacation
Protection Plan offers affordable medical, travel and baggage coverage for
the duration of your cruise vacation.
| CHARGES FOR LATE CANCELLATION(DOUBLE OCCUPANCY) |
| DAYS PRIOR TO SAILING DATE |
CHARGES PER PERSON |
|
3,4 And 5-Night
|
61 or more
60-30
29-8
7 or less |
No charge
Deposit amount
50% of total price
No refund |
|
7-Night
|
71 or more
70-30
29-8
7 or less |
No charge
Deposit amount
50% of total price
No refund |
|
8-Night or Longer
|
71 or more
70-30
29-15
14 or less |
No charge
Deposit amount
50% of total price
No refund |
|
Holiday Sailings
|
90 or more
89-30
29-8
7 or less |
No charge
Deposit amount
50% of total price
No refund |
|
BAGGAGE PROTECTION
Our optional CruiseCare Vacation Protection Plan provides
up to $1500 in baggage and personal property protection due to loss, theft
or damage. Should your bags be delayed by the airline for more than 24 hours,
you will be reimbursed up to $500 for toward any purchases of necessary personal
items.
DOCUMENTS AND IDENTIFICATION
Before leaving home, please take a few minutes to familiarize
yourself with the required travel documents you will be asked to provide prior
to boarding the ship. Caution: The requirements described below are subject
to change by governmental bodies without notice.
It is the sole responsibility of the guest to identify all travel,
inoculation and health requirements, and to obtain and have available when
necessary the appropriate valid travel documents such as passports, visas
and inoculation documents required for boarding and re-entry into the United
States. For your protection, we recommend that your passport expiration date
not occur within six (6) months of the voyage termination date.
Domestic sailing requirements (applies to travel that originates
in a port in the United States or Puerto Rico to destinations in the United
States, Bahamas, Bermuda, Canada, Caribbean and Mexico):
U.S. citizens: A passport (valid or expired) or a birth certificate
(original or certified copy) plus a picture ID card issued by a federal, state
or local government agency are required. A voter registration card or Social
Security card are not considered to be proof of citizenship. Children under
16 years of age do not require a picture ID card.
Non-U.S. citizens: Valid passports and visas (when needed) are
required except as follows:
(1) if an individual is a Resident Alien living in the United States, then
the only document needed is the original copy of their Alien Registration
Card (ARC or "green card") and
(2), certain Canadian and Mexican citizens who
travel with alternative documentation depending
on their alien status in the United States.
Visas/Inoculations: Please check with a travel agent, government
agencies, embassies, consulates, your physician, local health department or
the Center for Disease Control and Prevention (www.cdc.gov) to determine travel
and health documentary requirements.
Guests who do not possess the proper documentation may be prevented
from boarding the flight or ship, disembarking or entering a country, and
may be subject to fines. If as a result of your lack of proper documentation,
a fine or other cost is incurred by Royal Caribbean Cruises Ltd., you agree
to indemnify Royal Caribbean Cruises Ltd. for such expenses. No refunds
will be given to individuals who fail to bring proper documentation.
EMBARKATION
You should plan to arrive at the pier at least two hours
before the ship is scheduled to depart. Boarding time varies by itinerary.
It is your responsibility to arrive on time. In preparation for prompt departure,
cruise check-in will close 30 minutes prior to sailing. Guests arriving after
will not be permitted to board.
FLIGHT DELAYS
If you have purchased our optional CruiseCare Vacation Protection
Plan, you'll be reimbursed up to $500 to cover accommodations, meals and
"catch-up" transportation - as long as the airline delay was caused
by covered reasons. Otherwise, you are responsible for any expense incurred
to meet the ship at its next port of call. Why not book a day prior pre-cruise
hotel package and avoid delayed flight disappointment?
BOARDING
Boarding time may vary by itinerary. Please check your cruise
ticket booklet for confirmed boarding time. It is the guest's responsibility
to arrive on time.
Note: For security reasons, guests are not allowed to bring visitors
onboard Royal Caribbean ships in any port.
SMOKING POLICY
For the comfort and enjoyment of our guests, our ships have
been designated nonsmoking ships. However, we recognize that some of our guests
smoke. Therefore, to provide an onboard environment that also satisfies smokers,
we have designated smoking areas in many of our lounges and on all open-air
decks. Royal Caribbean International kindly asks all guests to please observe
the nonsmoking areas and to refrain from smoking pipes or cigars in any of
the public areas. These requests are made to provide a comfortable shipboard
environment for everyone.
GRATUITY
To thank those who have served you well, we suggest the following
guidelines:
- Dining room waiter: $3.50 a day per guest
- Housekeeper: $3.50 a day per guest
- Assistant waiter: $2.00 a day per guest
- On 3, 4 anti 5-night cruises headwaiters are generally tipped $2.50 per
guest for the cruise
- On 7-night or longer cruises, headwaiter gratuities are at your discretion.
- Gratuities for other service personnel are at your discretion.
Please note: All gratuities must be paid in cash in U.S. dollars.
A 15% gratuity will be automatically added to your bar bill or wine check
when you am served.
PAYING FOR ONBOARD PURCHASES For your convenience, our ships
use the SuperCharge signing system. This system allows you to charge all onboard
purchases by presenting the Cruise Card that is issued to you upon boarding.
SuperCharge is used for all expenditures except for those few that require
cash: gratuities (other than bar and wine service), foreign currency exchange,
casino gambling and purchases on private islands.
On the last morning of your cruise vacation, an itemized statement
will be delivered to your stateroom for verification. Upon your approval,
your SuperCharge charges will be billed automatically to your Visa, MasterCard,
American Express, Carte Blanche, Optima, Diners Club International, Discover
card or JCB card.
FOREIGN CURRENCY
Personal checks are not accepted for purchases aboard the
ship. Guests who have an account with a U.S. bank may cash one personal check
at the Purser’s Desk for up to $200 per cruise vacation (guests who
present an American Express card, $250). For your convenience, the Purser's
Desk can cash traveler's checks and provide foreign currency exchange.
U.S. dollars and traveler's checks are accepted in most ports.
SHORE EXCURSIONS
You can purchase your shore excursions online by visiting
our website, www.royalcaribbean.com any time of the day or night. To pre-book
an excursion, you will need your cruise reservation number (obtained from
your travel agent or reservation agent), ship name and sailing date. Once
you have completed your purchase, an immediate recap of the selected tours
will be provided along with a final e-mail confirmation when your credit card
purchase is approved. Your purchased tour ticket(s) will be delivered to you
in your cabin. Kindly note that you have up to 10 days prior to your sail
date to purchase your shore excursions on-line. Once within the 10-day sail
date deadline, the booking system is closed and tours are no longer available
for pre-booking. From this point, all guests must book their excursions on
board the vessel on a first-come, first-served basis.
CODE OF CONDUCT
For the safety and comfort of our guests, Royal
Caribbean has developed a set of Guest Behavior Guidelines for both adults
and children. If Royal Caribbean determines that certain guests are in violation
of these guidelines, we may be forced to ask the offending party to leave
the ship at the next available port of call. Please make sure to familiarize
yourself with the guidelines, which are located in the Guest Services Directory
found in your stateroom.
GUESTS WITH SPECIAL NEEDS
Royal Caribbean welcomes guests with special needs and works hard to assist
them throughout their vacation. To receive appropriate assistance, you must
be sure your travel agent notifies Royal Caribbean Special Needs by voice/
TDD (800) 722-5472 x34492,
e-mail specialneeds@rcd.com, or fax (305) 539-6018 at the time of booking
of any special need and other relevant information.
All guests must ensure that they are medically and physically
fit for travel and that such traveling will not endanger themselves or others.
Any condition requiring medical treatment or attention must be reported to
Royal Caribbean in writing when the booking is requested or, if such condition
arises after the booking is requested, prior to the
boarding date for that guest's cruise vacation.
Guests dependent on oxygen or requiring oxygen therapy must meet
certain requirements prior to boarding the ship. Contact a travel agent for
details. Royal Caribbean will not accept guests who will have entered their
third trimester of pregnancy by the beginning of their vacation.
Professional medical services are available for a reasonable
fee. At least one qualified physician and two registered nurses are normally
in attendance on all Royal Caribbean cruise vacations. See a travel agent
for an accessibility brochure.
MINORS
No guest under the age of 21 will be booked in a stateroom
unless accompanied by an adult 25 years or older. This age limit will be waived
for underaged married couples (proof of marriage is required at check-in)
or minor children sailing with their parents or guardians in adjacent staterooms.
Please note: An individual's age on the date of sailing determines
his or her status for the entire cruise vacation. Royal Caribbean International
does not accept bookings for student groups. Please consult a travel agent
for Royal Caribbean's group policies.
DELAYED SAILINGS AND CHANGES IN ITINERARY
In the event of strikes, lockouts, riots, weather conditions
or mechanical difficulties, or for any other reason whatsoever, Royal Caribbean
may at any time and without prior notice, cancel, advance, postpone or deviate
from any scheduled sailing or port of call and may, but is not obliged to,
substitute another ship or port of call, and shall ship, or port of call,
and shall not be liable for any loss whatsoever to guests by reason of such
cancellation, advancement, postponement, deviation or substitution. Royal
Caribbean shall not be responsible for any failure to adhere to the arrival
and departure times published in this brochure for any of its ports of call.
SETTLING DISPUTES
Any dispute between a guest and Royal Caribbean in connection
with a guest's cruise booking or cruise vacation shall be litigated, if
at all, in and before a court located in Miami, Florida, USA, to the exclusion
of the courts of any other state, territory or country.
GAMBLING No guest under the age of 21 will be permitted
to gamble onboard any of Royal Caribbean's ships.
Please note: An individual's age on the date of sailing
determines his or her status for the entire cruise vacation.
REFUSAL OF PASSAGE
Passage may be refused to any guest, and any guest's cruise
vacation may be terminated at any time, at the risk and expense of the guest
debarked, where, in the opinion of the ship's Captain or physician, a
guest is unfit for travel or a risk or danger to himself or herself or a disturbance
or danger to others. Such guest may be left at any port or place at which
the ship calls without any liability to Royal Caribbean. Royal Caribbean shall
not be required to refund any amount paid by any guest who must leave the
cruise vacation prematurely for any of the reasons set forth above or otherwise,
nor shall Royal Caribbean be responsible for lodging, meals, return transportation
or other expenses incurred by the guest.
CONDITIONS OF CRUISE TICKET CONTRACT
The transportation of guests and baggage on Royal Caribbean
ships is governed by the terms and conditions of the Cruise Ticket Contract
included as part of the cruise ticket. The Cruise Ticket Contract limits your
rights. The Cruise Ticket Contract sets forth limitations on the time frames
in which claims may be made and suits may be filed against Royal Caribbean.
It is important that you read all of the terms and conditions of the Cruise
Ticket Contract. (Copies are available upon request,)
Note: The Cruise Ticket Contract must be signed by all guests
prior to boarding.
ROYAL CARIBBEAN'S LIABILITY
Guests release Royal Caribbean from any and all claims for
loss or damage to baggage or property, or for personal injuries or death,
or for loss from delay, shore excursion providers, restaurateurs, transportation
providers, medical personnel or other providers of services or facilities.
Under no circumstances does Royal Caribbean's responsibility extend beyond
the ship. All arrangements made for the guests with independent contractors
are made solely for the convenience of the guest and are at the guest's
risk. Royal Caribbean disclaims all liability for damages for emotional distress,
mental suffering or psychological injury of any kind, under any circumstances,
except to the extent such disclaimer is prohibited by 46U.S.C.§ I 83c.
(b).
GUEST'S LIABILITY
Each guest agrees to indemnify Royal Caribbean for all penalties,
fines, charges, losses or expenses incurred or imposed upon Royal Caribbean
by virtue of any act, omission or violation of law by the guest.
Each guest, or if a minor, his or her parent or guardian, shall
be liable to and shall reimburse Royal Caribbean for all damage to the ship
and its furnishings and equipment, or any property of the ship, caused by
any willful or negligent act or omission on the part of the guest.
PERSONAL PROPERTY
Under no circumstances may dangerous articles such as controlled
substances, firearms, explosives, cylinders containing compressed air or combustible
substances, etc., be contained in any baggage or brought by any person onboard.
Royal Caribbean reserves the right to refuse to permit any guest to take onboard
any items Royal Caribbean deems inappropriate. No animals are permitted onboard
(with the exception of service animals for guests with special needs).
Property lost or damaged should be reported to either the Purser's/Guest
Relations Desk or to a designated Royal Caribbean employee prior to leaving
the US Customs area. In any event, property lost or damaged must be reported
within the time limitations and in accordance with the procedures set forth
in the Cruise Ticket Contract. In the absence of negligence on its part, Royal
Caribbean is not responsible for any loss, theft, pilferage and/or damage
to a guest's property, which includes items such as money, travel currency,
jewelry of any kind, photographic/electronic equipment or other personal property.
Royal Caribbean's liability for loss or damage to property shall be limited
otherwise in accordance with the provisions in the Cruise Ticket Contract.
Items may be deposited for safekeeping at the Purser's/Guest Relations
Desk. Royal Caribbean's CruiseCare offers personal property protection.
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