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carnival cruises

General Information

 

Pre- and Post-Cruise
Vacation Conditions and Restrictions.

All vacation packages must be booked at least two weeks prior to sailing (35 days for Alaska CruiseTours) and are only offered immediately preceding or following your cruise. Vacation packages may not be available or may be withdrawn for certain sailings or from certain cities, but we will attempt to accommodate those guests under deposit or final payment. Only one pre- or post-cruise package may be booked per cruise booking from certain cities. Only one Orlando vacation package may be booked per cruise booking. Any deviations and upgrades for Carnival vacation packages must be done through your travel agent or directly with the hotel or car rental company

-Hotel and car rental companies may be substituted without prior notice.

-Unused tour vouchers are non refundable, Cancellations and no-shows may be subject to a penalty,

-Only individual guests in the same stateroom may share a pre- or post-cruise package.

-Compact cars are provided for single or double vacation packages. Intermediate cars are provided for triple, quad and quint vacation packages. Minimum age requirement for drivers purchasing a package with a car is 21 years old (an additional surcharge for drivers under 25 is payable to the rental car company). Credit card or deposit required. Primary driver must have a credit card in his/her name. Rental charges are based on a 24-hour period and include unlimited mileage. Guests pay for any additional time. Port Canaveral guests from overnight cities that purchase an Orlando post-cruise package must pick up their rental car prior to the initial overnight stay (FANTASY guests only).

-Vacation packages do not include bellman (except for Alaska) or chambermaid gratuities, resort fees, energy surcharges, parking, car rental sales tax, fuel, oil, collision damage waiver or any additional car surcharges. Bellman gratuities for groups of 10 or more rooms must be paid directly to the hotel.

Fly Aweigh guests from overnight cities booking a pre-cruise vacation package forfeit the complimentary hotel accommodations and transfers,

At Carnival, we do everything possible to arrange the most convenient and comfortable flights for all our guests. But if you would like us to customize your flight arrangement, just let us know. If you want to spend a few days before or after your cruise in the city of your ship's departure, we car) adjust the date of your flight. If you prefer a specific airline, we'd be only too happy to satisfy your request, whenever possible. And we can even make arrangements for you to upgrade to First Class. The nonrefundable charge for this service is $35 per guest ($50 per guest for Alaska cruises), subject to change, plus any additional airline charges. The service is available for all guests under deposit until 45 days prior to sailing (60 days for Alaska cruises). Guests may use our scheduled transfer service between the airport and pier only on arrival and departure cruise dates. Consult your travel agent to obtain request forms.

Transfer Services.
Guests who do not purchase Carnival's Fly Aweigh program have the option of purchasing airport/p~er one-way or round-trip transfers for the day of embarkation and debarkation. This service is only available during normal operating hours. Guests who do not purchase Carnival's Fly Aweigh program and do not purchase transfers are responsible for all transportation to and from the pier. Advance reservations are required 14 days prior to sailing. Please contact your travel agent for details.

Fly Away. Conditions and Restrictions.
-Carnival reserves the right to add or withdraw a Fly Away city at any time but will attempt to accommodate those guests under deposit or final payment Fly Aweigh cities may not be available on some departures due to airline availability or scheduling. Some cities are only offered on a seasonal basis. Group space is limited from certain cities.

  • Carnival cannot guarantee that guests traveling with other guests will be on the same airline or routing.
  • For bookings made within 7 days of sailing, air is on a request basis and is not guaranteed. Air may also be on request for other sailings due to availability and restrictions.
  • Due to limited availability for peak travel dates, nonprime air schedules, charters and overnights may be assigned. For individual requirements, have your travel agent contact our Custom Fly Aweigh Services .
  • Flights may require a stop, change(s) of plane and/or layovers. Air carriers and routings are assigned at Carnival's discretion and are subject to change without notice. Schedules may require overnight travel to/from the port city. Service may be jet, commuter or charter flights.
  • Flights may arrive/depart Miami or Ft. Lauderdale airports for Miami sailings, any mid-Florida airport for Port Canaveral or Tampa sailings Seattle airport for Vancouver sail ling and Hobby or Intercontinental airports in Houston for Galveston sailings.
  • Tickets are issued at the lowest applicable coach fare available and all restrictions apply. Cancellation or change penalties will I am passed on to the guest Airline tickets are refundable to Carnival only, if applicable. Travel is only valid round-trip to/from the guests Fly Aweigh city. Guests must use the Fly Aweigh program for the purpose of taking a Carnival cruise.
  • Fly Aweigh guests must check all documentation prior to sailing to ensure tickets correspond with the correct ship and sailing date. Guests or travel agents should request advance seat assignments and boarding passes directly with the ticketed air carrier(s) an after airline tickets have been received. Guests should reconfirm flight numbers and times within 48 hours of departure directly with the assigned canner
  • Carnival is not responsible for schedule changes subsequent to the issuance of air documents. Schedules and itinerary information are available approximately 2 to 3 weeks prior to departure,
  • Carnival provides complimentary accommodations from applicable cities to Miami, Orlando and Tampa on a double-, triple- or quad-occupancy basis.
  • Transfers are provided only for guests purchasing Carnival's FIy Aweigh program, except between Seward and Anchorage, and between Ensenada and San Diego or Los Angeles airports, where all guests receive complimentary motor coach transfers.

Transfers for cruise-only guests may be purchased through Carnival Reservations at least 14 days prior to sailing.

  • Private single-occupancy hotel rooms are provided only for guests purchasing single-occupancy cruise staterooms. A guest in a shared stateroom receiving complimentary accommodations will be assigned a companion of the same gender to share a double room at the hotel, A limited number of rooms are available for guests wishing to upgrade to a private hotel room, There is an additional charge of $ 100 for Miami sailings and $75 for Tampa and Orlando sailings.
  • Cities designated for overnight hotel stays are subject to change and may be withdrawn without prior notice. Carnival is not responsible for any arrangements, inconveniences or costs incurred due to such changes.
  • Day room accommodations are only applicable for guests with flights arriving prior to 9:00 am. for Miami and Tampa sailings and prior to 8:00 a.m. for Port Canaveral sailings from the cities shown. Transfers to the hotel and subsequently to the pier are included. Port Canaveral guests use the hotel's shuttle to the hotel. Tampa hotel is inside the port.
  • All original airline tickets must be returned to Carnival Cruise Lines prior to airplane ticket being issued, In the event that a replacement airline ticket is issued and the original airline ticket is not returned, Carnival will I file a Lost Ticket Application with the respective airline. The airline’s applicable lost ticket application fee will I apply, per ticket . Any outstanding refund will be reduced by this fee.

Additional Notes for Alaska.
• Due to airline schedules and/or limited availability , an overnight stay in Seattle, Vancouver or Anchorage may be required. The cost of the overnight hotel package is the responsibility of the guest Any additional costs incurred (including food, lodging and transfers) are the sole responsibility of the guest

• Scheduled air transportation directly into or out of Vancouver, B.C., is limited; therefore, many Fly Aweigh guests may be flown into or out of Seattle. Complimentary motor coach service between the Seattle airport and the pier in Vancouver (3-hourtransfer) will be provided.

• Canada imposes a user fee on guests departing from Vancouver International Airport which is collected at check-in. The fee is $10CDN for destinations in North America (subject to change).

• For those guests wishing to depart from other cities, travel arrangement will be the sole responsibility of the guest For those guests not wishing to take advantage of Carnival's Fly Aweigh program, please allow adequate time for transfers between the airport and the pier, customs inspections and airport security checks.

• Guests with pre- or post-CruiseTour Packages may be flown into or out of Fairbanks or Anchorage at Carnival's discretion, dependent upon air availability.

• Any changes to bookings within 35 days of the sailing are on a request basis only and are not guaranteed, Additional air costs may apply for bookings made less than 35 days prior to sailing, if space is available.

Liability and Relation with Airlines.
If, due to any cause beyond our control, we are unable to arrange for air travel (for example, because of capacity controls placed upon us by airlines due to the types of fares under which we book) or the air travel we arrange is unavailable or otherwise fails to materialize, our liability will be limited to refunding the air add-on amount paid to us. We assume no liability for any acts or emissions of any airline, including, without limitation, those involving cancellation of flights, schedule changes, rerouting, damage to or delay or loss of baggage, flight delays, equipment failures, accidents, pilot or other staff shortages, overbooking or computer errors. The liabilities and obligations of an airline to you, and your rights as an airline passenger, are subject to any and all terms and conditions of the airline’s ticket and tariffs.

Things to know before you go.
Important Notice

Please be advised that federal law prohibits travel between two contiguous U.S. ports. Any guest who insists on departing in this situation accepts responsibility for any resulting penalties (e.g., you cannot board the ship in New Orleans and debark in Tampa).

Travel Hotline

For any last minute questions, just call our travel hotline at 1-877-TVL-HTLN (1 -877-885-4856) or 1-305-406-4779, Our representatives am on call to assist you with any question or travel emergency 24 hours a day.

Embarkation
Embarkation begins as following Miami, Galveston and Tampa- I :00 p.m.; Port Canaveral, New Orleans, and Los Angeles - 1:30 p.m.; San Juan - 2:30 p.m.; Vancouver - 12:30 pm; Seward (Egan Center in Anchorage) - 8:30 a.m. - 1:30 am only: Honolulu - 1:00 p.m.; Ensenada - 6:00 pm., complimentary motion coach
Transportation is provided from the San Diego and Los Angeles airports, with
embarkation aboard ship; San Diego (Panama Canal) departure - 1:30 p.m. You must
check in at least 30 minutes prior to departure.


Debarkation

To allow sufficient time for Customs clearance, we recommend scheduling outbound air flights no earlier than I :00 pm., except for the following: Vancouver - Noon (Seattle departure - 100 pm.); Anchorage - 12:45 p.m.; Honolulu - Noon, Ensenada - 2:00 pm for San Diego airport, 3:30 p.m. for Los Angeles airport.


Deposit and Payment The following deposit is required in order to secure confirmed accommodations: 3, 4 and 5 Day Cruises - $100 per guest balance payable no later than 60 days prior to departure date; 7 and 8 Day Cruises - $250 per guest, balance payable no later than 70 days prior to departure date; Alaska, CruiseTours and 10 day or longer cruises - $300 per guest, balance payable no later than 75 days prior to departure date. Carnival accepts American Express, VISA, MasterCard and Discover Card for all cruise payments. Deposit, payment and cancellation terms may differ for groups; please consult any travel agent or Carnival for the terms that apply to your specific group.

Cancellation and Refunds
If a cancellation occurs, the following charges Will be assessed:

  Days Prior to Departure Date Cancellation Charges (per guest)
3, 4 & 5 day Cruise Up to 61 days  60 to30 days  29 to 8 days  7 days or less None   Deposit   $150  No Refund
7 and 8 days Cruises Up to 71 days  70 to 30 days  29 to 8 days  7 days or less None   Deposit  $350  No Refund
Alaska CruisesCruise Tours and 10 day or Longer cruises Up to 76 days  75 to 46 days  45 to 15 days  14 days or less None    Deposit  50% of total fare  No Refund

Name changes or additions will be allowed at Carnival's discretion and are subject to cancellation charges and rate increases. Reservations will be held until 30 minutes prior to departure without risk of automatic cancellation. No refunds will be made in the event of "no shows” or interruption or cancellation by the guest after the start of the cruise. We recommend the purchase of trip cancellation insurance.

Price Guarantee
Carnival reserves the right to increase published rates and air fare supplements without prior notice. However fully paid or deposited guests will be protected, except for fuel surcharges, government taxes, other surcharges and changes to deposit, payment and cancellation terms/conditions, which are subject to change without notice.

Change In Itinerary
When practical, Carnival will promptly notify guests of a pre-cruise itinerary change through their travel agents or directly in the case of direct bookings. Carnival will offer such guests an opportunity to cancel their cruise without penalty within 24 hours. No additional compensation for the itinerary change will be offered at a later time If an itinerary change occurs while a ship is at sea or when notice prior to sailing is not feasible, Carnival shall attempt to substitute an alternative port. No compensation shall be provided to passengers when an alternative port is offered. If an alternative port is not provided, guests shall be provided a shipboard credit of $20 per person. The Vacation Guarantee shall not be affected by this policy.

The foregoing is a summary of the itinerary change policy and is qualified in its entirety by the complete policy which is posted on Carnival's web site at carnival.com

Welcome Aboard
Our Welcome Aboard brochure will be sent along with your cruise documents. Please
read it carefully, as it contains a wealth of information about your Carnival cruise.

Cruise Rates
Government taxes add fees, taxes on airline transportation, air transportation, shore excursions, medical services, items of a personal nature - such as ban beverages, gift shop purchases, beauty salon/barber shop and massage services, gambling and service/porterage gratuities - am not included in the cruise rate The amount of the taxes and charges specified herein are subject to change. Carnival reserves the right to pass through to the guests any increases, which become effective after the printing of this brochure.

Sail & Sign.
For your convenience, charges for most of your onboard purchases am made to your Sail & Sign account A required application form will be included with your documents. Carnival accepts American Express, VISA, MasterCard, Discover Card and cash for deposit on your account. (A minimum deposit will be required for cash accounts: 2 to 4 day Cruises,
$ 100; 5 to 8 Day Cruises, $200; 9 Day or longer Cruises, $350)

Service Charges
A $ 100 service charge will be assessed for issuing prepaid airline tickets. A $50 service charge will be assessed within 60 days of departure for the following: a) any cruise or vacation package changes (per guest, per change), except for stateroom upgrades or the addition of services; b) any change from Fly Aweigh to Cruise-Only status and changes of Fly Aweigh cities (per guest per change); and c) research and/or providing copies of airline tickets or other documentation subsequent to your cruise (per request, payable in advance).

Liquor Policy
We are sorry but guests are prohibited from bringing alcoholic beverages of my kind on board the ship for consumption. Alcoholic beverages purchased in the ship's gift shops or in foreign ports will be retained by Carnival until the end of the voyage. However, if you will be celebrating a special occasion while on board, fine wine or champagne may be brought on board during embarkation at the beginning of the cruise only. A $ 10 per bottle corkage fee will be charged should guests wish to consume this wine in the dining mom. You may also purchase mixed drinks and other beverages from any of the ship's bars and lounges, Alcoholic beverages will not be sold or served to anyone under the age of 21 . We reserve the right to refuse the sale of alcoholic beverages to anyone,

Tipping
How much you tip is a personal matter and completely up to you. However we do have many guests who ask for guidelines in regard to what is appropriate We suggest the following gratuities: Room Steward - $3.50 per guest, per day; Dining Room Team Service - $5.50 per guest, per day, Alternative Dining Serves - $0.75 per guest, per day. Tipping your Maitre d' is at your discretion, based upon the service you received. Gratuities are customarily given the last evening of the cruise, Other service personnel, such as bar and mom service staff, may be tipped as service is rendered. For your convenience on board the ship, a 15% gratuity is automatically included on all beverage tabs. Please note that you now prepay gratuities for all service personnel for a total of $9.75 per guest, per day. They are charged to your account at the end of the cruise and can be adjusted by you, up or down at your discretion. For 2 Day Cruise-To-Nowhere, gratuities of $20 per guest must be prepaid .

For your convenience, graduates on certain ships are automatically added to your Sail & Sign card Naturally, guests can adjust or remove gratuities at their discretion.

Shore Tours
Optional share tours arm available for purchase aboard the ship, Please bring your completed order form (available on board) to the Information Desk On select ships, you will be able to order directly through your intercom Fun Vision system These tours are operated by independent contractors and Carnival is not responsible for their actions .

Dining Room Reservations
Dining preferences (time, companions) may be requested by your travel agent at the time of booking. By popular request all our Dining Rooms are now Smoke-Free (smoking is permitted in designated areas and in your stateroom). No requests are guaranteed. Your table assignment will be confirmed at embarkation. Dining times are (subject to change)

  Main Seating Late Seating
Breakfast (at sea) 7:45 AM 9:00 AM
Lunch NOON 1:30 PM
Dinner' 5:45 or 6:15 PM 8:00 or 8:30 PM

You can also enjoy a continental breakfast in your stateroom (until 10:00 a.m.) or a
limited breakfast menu on deck Lunch and dinner am also available bistro-style on
the Lido Deck, (Seaview Bistro is not available on the last night of the cruise.)
Spirit-class ships and CARNIVAL CONQUEST, have the added convenience of a
reservations-only supper club (nominal fee will apply)
- Breakfast times vary by ship; these times are provided as a general guideline. Please check your daily Capers for exact times.
- We have four sittings for dinner on all ships except on Spirit-class Ship (CARNIVAL SPIRIT, CARNIVAL PRIDE, CARNIVALLEGEND), where we have two ( main-6:00, late-8:15).

Special Diets
Special diet requirements may be requested by your travel agent at least two weeks prior to sailing You should discuss the method of preparation of menu items with your waiter or headwaiter. Them may be limitations in our ability to accommodate special orders kosher meals are not available

Passport Data
U.S. Immigration determines the correct document' which guests must have in their possession in order to travel. Proper travel documentation is required through the cruise and is the responsibility of the guest. Any guest traveling without proper documentation will not be allowed to board the vessel and no refund of cruise fare will be issued, Documents must be presented at time of embarkation. All non-U.S. citizens must surrender their Passports and/or green cards and these documents will be returned at immigration upon arrival back into the US. United States and Canadian guests need proof of citizenship (Passport, Birth Certificate or copy of Birth Certificate with passed seal) and photo I.D. Resident Aliens need both a Passport and an Alien Resident Card Aliens need a valid Passport and a valid, unexpired U.S. Multiple Re-Entry Visa. Aliens eligible to apply for admission under the Visa Waiver Pilot Program must have a valid, unexpired Passport Resident Aliens and Aliens must contact the appropriate consulate, U.S. Embassy or U.S. Immigration office to inquire about necessary travel documentation.

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